Nuuly Reviews

Return Policy Overview

Returning Items: Items must be returned in undamaged condition using the prepaid UPS return shipping label included with each Nuuly. The return is considered complete once it is scanned by UPS.

Timing for Returns:

• Before Billing Date: Returning items before the billing date allows for the next Nuuly to unlock on the following billing date.
• After Billing Date: Returns made after the billing date do not incur late fees and will unlock the next Nuuly as soon as UPS scans them.

Damaged Items: If an item is damaged upon receipt, customers should contact Nuuly within 48 hours for assistance.

Cancellation of Subscription: To cancel, return any unpurchased items before the billing date and select "Cancel Subscription" in the account settings. Cancellation takes effect once UPS scans the return.

Check My Return Feature: This feature allows customers to confirm their return has been received shortly after dropping it off at UPS, expediting the unlocking of the next Nuuly.

For any further inquiries or specific situations, please refer to Nuuly's official FAQs or customer support.

Here are some top alternatives to Nuuly:

1. Rent The Runway: Known for special event rentals, it offers a vast collection of over 750 designers including Tory Burch, Reformation, and Maje.

2. Armoire: Ideal for photoshoots, it provides a variety of styles to choose from.

3. Vince Unfold: A great option for men looking for rental services.

4. Gwynnie Bee: It caters to plus size fashion, offering a wide range of styles and sizes.

5. Vivrelle: If you're looking for accessories, Vivrelle is a good choice.

6. Le Tote: Best for work attire, it offers a variety of professional and chic pieces.

7. Tulerie: Known for its community, it allows users to borrow clothes from each other.

8. Urban Outfitters: Offers a wide range of styles and brands.

9. Free People: Known for its boho-chic styles.

10. Anthropologie: Offers a unique blend of casual and formal styles.

These services offer a variety of options for fashion lovers of all styles. They allow you to try bold looks from premium designers without the hassles of upkeep or steep price tags. Enjoy exploring these alternatives!

To open an account on Nuuly.com, follow these steps:

1. Visit Nuuly.com and click on "Join Now".
2. Enter your email and create a password.
3. Share your payment details and shipping address.
4. Take a brief style quiz to indicate your brand/size preferences.

After these steps, you'll be set up with an account. Answering a few quick questions will take you right to the fun stuff—picking out your first 6 styles. Remember, you won't be charged until you actually place your first order. Enjoy your Nuuly experience!

Nuuly.com is a subscription service that accepts all major credit cards as a payment method. Unfortunately, it does not accept PayPal, ApplePay, or prepaid cards at this time. Purchases cannot be split between different payment methods. The subscription costs $98 per month, plus tax where applicable, and includes the choice of any six items to rent. There are no additional late fees, damage fees, and the shipping is free. The card on file will be charged on the day and time of the initial subscription, and this is a recurring monthly subscription charge. For example, if the subscription started on the 15th of the month, the card will automatically be charged on the 15th of every month going forward. The billing date is the day the payment is processed each month. It's important to note that the billing date cannot be changed or moved once the subscription has started. However, the subscription can be paused for 1, 2, or 3 months and can be extended on a month-to-month basis. The only additional amount that might be charged, unless items are chosen to be purchased, is sales tax where applicable.

Nuuly.com offers a subscription service that costs $98 per month, plus tax where applicable. This subscription includes the choice of any six items to rent, free, fast shipping and returns, and the opportunity to buy what you love at a discount. The service takes care of all the laundry and dry cleaning. There are no late fees, no damage fees, and the subscription can be paused or cancelled at any time. For those who need more flexibility, there is an option to add up to four bonus items—additional rentals—to any Nuuly for $20 each. The only additional amount that might be charged, unless items are chosen for purchase, is sales tax where applicable. All major credit cards are accepted as payment methods. The subscription is a recurring monthly charge, with the card on file being charged $98, plus sales tax where applicable, on the day and time of the initial subscription. This date then becomes the recurring monthly billing date. The subscription billing date cannot be changed once set, but there are options for more flexibility such as choosing to Unlock Early or pausing the Nuuly subscription. There are no additional late, damage or shipping fees—it's all included in the monthly subscription fee.

Nuuly.com has a detailed Shipping and Return Policy. All orders are shipped via UPS on business days (Monday through Friday). Once an order is placed, it can take up to two business days for processing and up to three business days for delivery. Orders are shipped in a recycled, reusable Nuuly bag. However, they are not currently able to ship outside of the United States or to PO Boxes or APO/FPO addresses.

As for the return policy, it's quite straightforward. Customers are advised to return their Nuuly by their billing date to get the most value out of their subscription. If items are returned after the billing date, there aren't any late fees. The next Nuuly will simply remain locked until UPS scans the return. If items are returned before the billing date, that's okay, too. Returns are made easy: zip everything back into the Nuuly bag, attach the prepaid return label to the outside, and drop it off at UPS. If the original label was accidentally tossed, it can be reprinted anytime from the Rental History section of the customer's account. If a customer wants to keep any items for good, they just head to My Nuuly to purchase them so Nuuly knows they're not making the return trip. Free shipping and returns for the Nuuly are included in the subscription. If a customer needs to return an item outside of their normal shipment, they would need to pay the shipping costs.

Nuuly is a subscription clothing rental service. For a monthly fee of $98, subscribers can select any six items from over 150+ brands, including selections from Anthropologie, Free People, and Urban Outfitters. It's about discovering something new, loving something unexpected, and getting creative with daily wear, not just on special occasions. The service includes laundry and repairs, and if subscribers fall in love with an item, they have the option to purchase it. The plan also includes fast, free shipping and returns, with no late fees or damage fees. Subscribers can pause or cancel their subscription at any time. It's a new way to experience clothes and offers a unique approach to fashion consumption.

Nuuly is a clothing rental service that stands out for its trendy and casual styles. It's owned by URBN, the parent company of popular brands like Anthropologie, Free People, and Urban Outfitters. This connection allows Nuuly to offer a wide range of youthful and trendy options from over 150 designers. The service is particularly appealing to those who love these brands but can't afford to keep buying new pieces.

Nuuly offers one straightforward plan: six items at a time for $88 per month. This simplicity can be a plus for shoppers who prefer a straightforward approach. However, unlike some other services, Nuuly does not include item swaps within the 30-day rental period.

When it comes to size inclusivity, Nuuly does a commendable job. It offers a wide selection of styles in inclusive sizing, ensuring that customers aren't left with shapeless items when filtering their search above a size 10. The return process is also quite simple, with the return shipping label included in your bag.

In comparison to other services like Rent the Runway and Armoire, Nuuly holds its own. Rent the Runway offers access to designer brands and a range of plans from $89-$199 per month for 4-16 pieces depending on the plan. Armoire, on the other hand, has a social component that helps users make rental decisions and style different clothing pieces, a feature that Nuuly lacks.

In conclusion, Nuuly is a great choice for those seeking trendy, casual styles from popular brands at a reasonable price. However, its lack of flexibility in terms of item swaps within the rental period and absence of a social component for styling advice may be drawbacks for some users.

Nuuly.com is a women’s clothing subscription brand that allows exploration of over 150 brands each month through non-committal rental. Customers have the option to keep the items they love for a discounted price, or the option to return items and try new styles. The subscription company carries popular brands like Urban Outfitters and Free People. Nuuly has been featured on Forbes, VOX Inc, and Green Matters, for their sustainable approach to subscription fashion. Their sustainable approach and a wide variety of brands have gained the company over 53k followers on Instagram.

Nuuly is part of the URBN family of companies (Urban Outfitters, Free People, Anthropolgie). URBN maintains its mission to encourage customers to express themselves through their clothes and living spaces by providing eclectic and funky clothing and household items. What you’ll find on Nuuly is the Nuuly X Anthropologie collection, Nuuly Urban Outfitters selections, and multiple other brands that the company is affiliated with including Anna Sui, Electric & Rose, Mod Cloth, as well as a Nuuly maternity section for mamas-to-be.

When Nuuly was created in 2019, URBN’s approach was to ensure the brand was developed in a sustainable and earth-friendly manner. Their rental business model not only extends the lifespan of their offered apparel but the company also takes care of cleaning and repairing garments. Nuuly’s process ensures that the clothing can be worn for longer periods of time, and is cleaned using more efficient water and energy practices. Nuuly is also proud to have eliminated the use of almost one million single use plastic bags by the brand’s rotating use of reusable garment bags that are made from post-consumer plastic.

Nuuly is a very straightforward business model. All you have to do is pick any 6 items that you love from their collection, wear them, and send them back. It’s as easy as that! Picture borrowing clothes from a friend, only you don’t need to worry about dry cleaning before you return them. The renting-to-buying process is straightforward. You get a discount based on how used the piece of clothing is. You can get discontinued products or products that are never in stock.

Pros of Nuuly include 150+ brands to choose from including popular favorites Anthropologie and For Love and Lemons, reusable garment bags to cut down on plastic waste, supports brands who use sustainable practices such as Not Another Label, uses water and energy-efficient cleaning methods, affordable $88 monthly subscription plan, pause or cancel your subscription plan any time, and free shipping and returns. Cons include only available in the US, some customers reported struggling to get the most out of their plan because of shipping times, not every style is always available, as sometimes it is rented and customers must wait until it’s restocked.